For three decades, TP in the Philippines has quietly become one of the biggest contributors to the country’s booming IT-BPM industry. What started in 1996 as a growing outsourcing operation has evolved into a nationwide workforce ecosystem that now supports thousands of Filipino careers, regional communities, and digital transformation initiatives.
As the Philippines continues to strengthen its reputation as a global outsourcing and business services hub, TP’s 30-year milestone arrives at a time when conversations around AI, digital jobs, and inclusive economic growth are becoming more important than ever.
Today, the company employs around 60,000 people across 26 sites nationwide, making it one of the largest employers in the country’s business process services sector. But beyond the numbers, TP is positioning itself as a long-term partner in building a future-ready Filipino workforce.
The IT-BPM sector remains one of the strongest pillars of the Philippine economy. It continues to create jobs, attract global investments, and open career opportunities for Filipinos in both urban centers and emerging regional hubs.
For many professionals, the industry has also become a gateway to leadership careers, digital skills development, and financial stability.
Over the years, TP in the Philippines has expanded alongside the industry’s rapid growth, adapting to changing technologies while continuing to invest heavily in people development.
Now, with artificial intelligence reshaping the future of work, the company says its next chapter will focus on combining innovation with human-centered customer experience.
According to Rahul Jolly, CEO of TP in the Philippines, the future of the industry will rely on balancing AI-driven efficiency with empathy and human connection.
“The future of the Business Process Services industry will be defined by how effectively organizations combine AI, digital innovation, and human empathy.”
He added that Filipino professionals remain globally recognized not only for their skills, but also for the warmth and service culture they bring to customer interactions.
Building an AI-Ready Filipino Workforce
One of the company’s biggest priorities today is workforce transformation.
As global businesses increasingly demand tech-enabled support services, organizations are under pressure to help employees adapt to more advanced and specialized roles. TP says it is responding through digital upskilling programs, leadership development initiatives, and future-of-work training strategies.
In 2025 alone, nearly 1,000 employees earned promotions within the company, reflecting its focus on internal career mobility and leadership growth.
Training performance has also remained strong, with high trainer satisfaction scores and more than 95% assisted transitioning KPI attainment. These programs are designed to prepare employees for more complex, technology-driven work environments while helping them stay competitive in a rapidly changing global market.
For many employees, long-term career growth inside the company has become a defining part of the experience.
From Account Manager to Senior Vice President
TP Operations Senior Vice President Joy Raymundo shared how her own professional journey reflects the company’s culture of career development and internal growth.
Since joining the organization in 2015 as an account manager, she has steadily moved into more senior leadership positions over the years.
Raymundo said the company’s support for employee growth played a major role in her progression.
“It’s inspiring to be part of an organization where growth is truly possible, especially for those who stay committed and want to make a difference.”
Stories like hers continue to resonate with many young Filipino professionals seeking long-term career opportunities rather than short-term employment.
Expanding Opportunities Beyond Metro Manila
One major shift happening across the IT-BPM industry is the growing expansion outside Metro Manila.
As more companies recognize the value of regional talent, opportunities are increasingly reaching provinces and emerging cities across the country.
For TP, this decentralization strategy has become a key part of its broader economic inclusion efforts. Around 38% of its workforce is now based outside the National Capital Region.
The company’s newly launched Davao Uprise site in early 2026 also signals continued investment in Mindanao, helping create more accessible employment opportunities closer to home for many Filipinos.
This regional expansion not only supports local economies but also helps reduce migration pressures toward Metro Manila.
Inclusive Hiring and Skills Development
Beyond expansion, TP is also strengthening programs focused on inclusive hiring and workforce participation.
Its TP Skills Training to Employment Program or TP STEP aims to help individuals from underserved communities gain access to formal employment opportunities through technical and soft skills training.
The initiative works closely with local government units, NGOs, and training institutions to bridge skills gaps and improve employability.
One of the program’s notable outcomes came from Pasig City, where TP STEP achieved a 78.33% hiring rate among participants.
Programs like these are becoming increasingly important as companies and governments alike push for more inclusive economic growth and wider access to digital careers.
A Bigger Role in Nation-Building
As the Philippine economy becomes more digital and globally connected, companies in the IT-BPM sector are expected to play a bigger role beyond customer service operations alone.
Talent development, regional expansion, AI readiness, and inclusive hiring are now part of a larger national conversation about long-term economic resilience.
For TP in the Philippines, reaching 30 years is not simply about longevity. It reflects how deeply the company has become woven into the country’s evolving workforce landscape.
With continued investments in innovation, people, and regional growth, TP appears focused on helping shape a future where Filipino talent remains globally competitive while creating opportunities that reach more communities nationwide.







